All reviews of Caroline Haag
Review about: HorseLoverZ
Pony coat purchase
I recently bought a pony coat online and I was really disappointed to see the condition it arrived in. The package looked old and worn from the sun, and the coat inside was not the size I ordered. To make matters worse, the coat was used, rusty, and covered in hair. When I tried to return it, the customer service told me it wasn't in resell-able condition, so I couldn't get a refund. I decided to have it shipped back, but the process took longer than expected, and I had to contact them multiple times. The whole thing was frustrating, and I had to pay for shipping both ways, which was an extra hassle. Overall, my experience with this online store was really disappointing, and I won't be shopping with them again.