Carli Romaguera

Mariana was right on top of things! She didn't let us fall through the cracks and made sure to quickly take care of our torn headboard issue. She was professional, attentive to our concerns, and even requested a photo to get a better grasp of the problem. The bed, once put together, is sturdy and actually looks pretty good, despite the issue with the fabric on the headboard. In the end, they decided to send us a new bed, which was a great solution. Big props to Mariana for her outstanding customer service!