Carlee Emard

Our experience with the customer service at this shop was amazing. We were a bit worried after reading some reviews about long wait times, but my husband and I didn't have any issues at all. We both ended up getting the XP lites as a surprise birthday present for each other, without knowing the other was doing the same thing. We missed out on a special deal that could have saved us $100 for buying two bikes, but when we explained our situation, the customer service team kindly gave us a free accessory of our choice. The bikes arrived quickly, just 2 days after we ordered them, which was even faster than we expected. Since then, we've been riding them together everywhere and we're really happy with our purchase.