C. Howe

I tried to return a faulty Christmas tree I bought from this company, and let me tell you, the customer service was just terrible. I called them multiple times, but they kept giving me the runaround, saying they needed approval from a third-party vendor for the return. Like, seriously? I bought the tree directly from them! The lack of communication and follow-up from their customer service team was so frustrating and disappointing. After trying 3 times to fix the issue, I've had enough and I won't be ordering from them again. It's really disappointing to see such a well-known company drop the ball on customer service like this.