Blanca Eichmann

I recently got some new journaling pens from this company, eh? A couple of them were busted, unfortunately. When I reached out to customer service about it, they gave me a disappointing reply of, "Sorry, we can't help." Still, I decided to give them another shot and made some more purchases, all without any issues. But then I found out they had a rewards program, so I signed up and asked about getting points for my earlier purchases. And once again, they said, "Sorry, can't help." Their lack of flexibility and poor customer service has really got me feeling frustrated and not too happy, you know what I mean?