B. Volkman

I just bought something and had a problem with the promo code. I was supposed to get a free duffel bag with my order, but because the code was entered wrong, it didn't come in the package. When I contacted customer service, they said I didn't choose the free gift option, so they couldn't add it now. They told me to return my order and make a new one to get the free duffel bag. I'm pretty disappointed with the lack of flexibility and the trouble this has caused.