B. Padberg

The service from this company is absolutely amazing. I had my bag for over ten years, and after the strap broke, I was devastated. But then I found out they have a lifetime warranty, which was a game-changer. I sent the bag to them, and within a few weeks, it came back looking brand new. They not only replaced the broken strap, but also upgraded the front straps so the bag was in top shape. The company's attention to detail and care really shows how much they care about their customers. I am so impressed and thankful for the fantastic customer service from this company.