B. Marvin

My most recent purchase of a custom outdoor furniture cover was absolutely perfect in every way, eh? The quality of the product is outstanding, just like all my previous purchases from this company, you know. It was easy to order online, and the customer service I received was excellent, eh. I appreciate how smooth and hassle-free the whole transaction was. Thank you, eh!

So, I bought a camera from this company and paid extra for overnight delivery. But when I got it, the software was all out of whack, which they actually knew about beforehand. I tried reaching out to customer service, but they were a pain to deal with. Took forever to respond to my emails and they never answered the phone. Their first attempt to fix the issue didn't last long, and the camera kept acting up. After going back and forth with them, they eventually asked for a video of the problem and a picture of the serial number before sending a replacement. The whole process just dragged on and showed a real lack of efficiency. As someone who's bought multiple cameras from them in the past, I was really let down by the service. Now I'm feeling frustrated and thinking about taking my business elsewhere.