All reviews of B. Kling
Review about: Shein
Dresses online order
I ordered 3 dresses and got an email saying they were delivered, but they're nowhere to be seen. After looking into it, I found out the package was supposedly dropped off in a town I don't even live in. I tried reaching out to Ontrac many times, but they kept saying the package was delivered. Even after explaining multiple times that I never got the package and don't live in that town, they didn't offer a solution. When I tried contacting customer service through the Shein app, they weren't available and told me to contact external companies like Ontrac for help. This whole situation has been super frustrating and disappointing, making me decide to dispute the charges on my credit card. The lack of phone help and the lack of response to my emails from both Ontrac and Shein have made it clear that I'll be taking my business somewhere else.