August Heathcote

I was told by Hotwire that I'd be staying at a specific hotel, but when I got there, it was something totally different. When I tried to get help from customer service, they were pretty uncaring and didn't give me any useful answers. I had to talk to three different people and they all just gave me the same standard responses that didn't fix my problem. And on top of that, they had the nerve to say that the guarantee I was counting on was more of a suggestion than a real promise. The whole situation really annoyed me, and I'll definitely be going somewhere else next time.