Andy Howell

Our recent stay at the hotel was not great compared to our other visits. We always expected top-notch service and a cozy vibe at this place, but this time it just didn't happen. When we got there, nobody even tried to help us with our bags, and the front desk didn't offer us any drinks, making us ask for something after a long flight. The room we got was a mess, things were broken and damaged. Plus, the AC wasn't working properly, making our stay less than comfy. Also, the staff at the kids' club were more interested in talking to grown-ups than playing with the little ones. All in all, we were really let down by this experience and probably won't be coming back to this hotel.