Amparo Johnston

I bought tickets for box seats that were supposed to be great, but when I got them from the seller, they were total garbage. I called customer service and they said I was protected by a "Fan Protection Guarantee," but they wouldn't give me my money back. I told them how frustrated and urgent it was, but they were no help at all and didn't fix the problem. The way they handled everything was so unprofessional and irresponsible, it made me really unhappy with how everything turned out.