Amely McKenzie

I recently had a pretty disappointing situation with my latest purchase online. The customer service was not great, especially considering how expensive their stuff is. Basically, there was a mix-up with the courier, and instead of fixing it right away by sending me a new package or refunding me, they told me I gotta wait 14 to 21 days for some kind of investigation. And get this - they call their customer service email a "concierge," which is pretty ironic in this case. Compared to another company with a similar issue, the difference in their customer service was huge. Their responses weren't very apologetic and sometimes seemed kinda snarky when I asked for a quick fix and a Google review.