Aletha Powlowski

So I bought the Positive Grid Spark Mini Amp straight from the company not long ago. When I first got it, I was super happy with all the cool features it had. But after using it for about a month, the amp started acting up and kept cutting out, which was super annoying because I couldn't really use it properly. Turns out, I needed to do a software update, but I didn't have the right software for it. They didn't tell me about this when I bought it, so it was really frustrating. Even when I reached out to customer service for help, they weren't very helpful and didn't really acknowledge the problem.