Alayna O'Reilly

I bought a Pitboss 8 in 1 smoker and man, was I ever let down by the quality and customer service. Spent about $1000 on this bad boy and had to wait almost a whole month before I could even use it because I wanted to snag a cover first. But when I finally fired it up, turns out the auger motor was jammed. Contacted customer care and they said it was a faulty auger, so they shipped me a replacement. Had to throw it in myself, but surprise, surprise - still no luck. Now they're telling me it might be a problem with the motherboard. I'm at my wit's end with this thing and just want to wash my hands of it. Dealing with Canadian Tire now to try and return it, even though I missed the return date. Pitboss didn't offer me any discounts or make it right for all the time and frustration this has caused me, just a simple sorry.