Alanna Johnston

I bought a 20 Oz tumbler from the store not long ago and was disappointed when the seal broke quickly, making it not hold temperature well. When I contacted customer service, they said it was normal, but I decided to do my own test with another tumbler I had. I took pictures, noted temperatures, and wrote detailed descriptions. It was only after I showed them this evidence that they agreed to exchange the faulty product. Although the problem was eventually fixed, it took a lot of effort on my part as a customer that could have been avoided.