Alana Von

My phone case came with a crack on it and I was hoping to send it back. I reached out to customer service, but they were taking their sweet time getting back to me, and sometimes didn't even bother replying. Finally, when I did hear back from them, they told me I had to fork out for return shipping both ways - totally not fair, if you ask me. On top of that, their prices are way too steep compared to the likes of Amazon or Ebay. What's the use of having a 45-day return policy if they're gonna make it so darn hard to actually return stuff? Their customer service was of no help whatsoever, and I was left feeling let down.