A. Zulauf

This software seems to offer so many cool features and functions, but once you start using it, things get complicated. The free version doesn't offer much, and they're always bugging you to buy the full version. Plus, it's a pain to uninstall the software if you decide it's not right for you.

My recent run-in with the customer service lady, Libby, was a total letdown. She wasn't just unhelpful, she was also pretty unreasonable and didn't make any sense trying to sort out a basic shipping issue. Her unwillingness to even give it a shot left me irritated and thinking the company doesn't really care about keeping their customers happy. Seems like Merit isn't too concerned about giving good customer service, which is a shame.