A. Parker

I had recently gone through a really frustrating situation with a flight cancellation and terrible customer service. I had a flight planned for an important event in Naples, and when I got to the airport for check-in, I found out the flight was cancelled without any heads up. They then put me on a new flight two days later, which meant I missed out on my event, wasted my holiday time, and lost the money I had already spent on hotel nights. The lack of choices and help, along with the phone lines being useless, made it such a rough and disappointing experience. The service I got was way below what I expected and left me super unsatisfied.