
Zaful - Reviews and experiences
Oct 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (21)
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Delayed order, unhelpful customer service
Delayed order, unhelpful customer service
DeliveryI'm really upset about my experience with this company. I ordered something weeks ago and it's still not here. The website promised it would only take 3-7 working days to process, but it's been 5 weeks and nothing has shown up. I tried contacting customer support, but they weren't helpful. No tracking info, no updates, just silence. They already have my money, but I have nothing in hand. This is not okay.
Lousy purchase experience
Lousy purchase experience
DeliveryI'm so frustrated with this company, it's honestly disappointing. It feels like they're just out to let people down. I ordered something and hoped to get it soon, but the delivery never showed up. Their customer service is a joke - those automated replies got me nowhere. They made all these promises they couldn't keep, and now it seems like it was all a scam. Do yourself a favor and go shopping somewhere else - there are way better choices out there. Zaful should feel ashamed of themselves, they're a total disgrace!
Package delivery
Package delivery
DeliveryMy recent experience with package delivery was not great. The ordering process was fine, but the 3rd party delivery company did a bad job. They left the package in a 'SAFE' spot and it got stolen fast. This makes the delivery folks look bad. Customer service didn't help much when I told them what happened - they just said the package was delivered. It's not good to see them not caring about customer satisfaction and safety. In the end, I wouldn't suggest using this service to others because the delivery might not be reliable and you could lose your stuff.
About Zaful
Zaful is an online retail company specializing in fashionable clothing and accessories targeted primarily at younger women and men. The company, which positions itself in the fast-fashion industry, offers a wide variety of affordable apparel, swimwear, and accessories. Zaful operates globally, focusing on providing trendy designs at competitive prices. The company uses social media and influencers extensively to market its products, emphasizing its international reach and fashion-forward identity. Zaful's history traces back to its founding in 2014, with the aim of providing direct-to-customer services that enable a more efficient chain from production to consumer, keeping costs low and updating the available styles frequently to keep pace with rapidly changing fashion trends.
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Last update: November 29, 2024
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