YOOX

YOOX - Reviews and experiences

Average rating
8.4 /10
Based on 16 reviews
Nov 2023-Apr 2024
Star distribution
54x
46x
36x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (16)

Return process issue

Returns & Refunds

The return process gave me a lot of trouble because the website wasn't working right when I tried to send in the return form. And on top of that, everything was in Italian so I had a hard time figuring it out. In the end, I just sent the package back without doing the proper return process, which was really annoying. This isn't the first time I've had trouble returning things to this website.

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About YOOX

YOOX is an Italian online fashion retailer that was established in 2000 by Federico Marchetti. The company specializes in offering a wide range of end-of-season clothing and accessories from some of the world’s most prestigious designers, as well as a selection of capsule collections, eco-friendly fashion, and a unique assortment of home design objects. YOOX is known for its extensive array of products that span across various price ranges, catering to a diverse customer base interested in luxury, premium, and designer fashion. In 2015, YOOX merged with Net-a-Porter Group, forming YOOX Net-a-Porter Group (YNAP), an entity that quickly became a leader in the online luxury and fashion sector. The merger combined YOOX's strengths in technology, operations, and logistics with Net-a-Porter's expertise in styling, marketing, and editorial content, offering a comprehensive shopping experience to customers around the globe. This strategic move enabled the group to enhance its position in the competitive online retail market, reaching a broad international audience and setting trends in the evolving landscape of digital luxury fashion retail.

Contact Information

🌐 yoox.com

Last update: November 29, 2024

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