Yeti - Reviews and experiences

The mug I bought started to bubble and peel after only a couple of years of using it indoors. I contacted customer service and they said they would replace it under warranty, but it was frustrating. I had to take a bunch of pictures of the problem and send them in, then I had to send back the old mug before they would send me a new one. They didn't have the same color I got originally, so I had to pick a standard color from what they had, which was a letdown. It felt like they made the whole thing unnecessarily complicated and hard for a problem they already knew about.

So, you know what happened? I had a problem with my product's warranty, they sent me a prepaid label, I paid $5 for a box at UPS, shipped it back and bam, in just 2 weeks, I had a shiny new product at my door. It couldn't have been any simpler or quicker than that. No hoops to jump through or twenty questions to answer, just smooth sailing. This whole warranty thing really made me believe in this company and their products.

I had to deal with a broken item I bought and had to go through the replacement process. It was a pink product that started leaking while I was in Europe, causing a lot of stress and hassle. Eventually, I was able to return it and get a replacement, even though I had received an email initially denying my request after the return date.

I bought a tundra cooler that was all messed up, they replaced it with a new one that was still messed up! I didn't feel like sending it back, so I just asked for a gasket or a good cooler. After a while, they sent me a gasket that I had to put on myself. Not cool, man.

I had to reach out to customer service about my insulated tumbler, it wasn't keeping my drink cold after using it for a year. I was happy when they quickly responded and were happy to replace it with no issues. The new tumbler is working great and I'm happy with how it was handled. I really like that the brand stands by their product and makes sure customers are happy.

I really liked how easy it was to get my warranty claim approved, but I was disappointed with the whole experience. It was frustrating having to provide photos and readings to prove the claim.