WORX Tools - Reviews and experiences

parts “not available,” replacement models “not available,” even though the mower was still on the website. I was ready to write off the warranty and the brand (this is actually the second Worx tool that gave up on me), so yeah, not thrilled. Then, surprise — after I pushed back and gave them some info (they reached out on July 26, 2025), they shipped me a brand new WG752. I did pay $9.95 shipping under the warranty, but honestly that felt fair considering how smoothly the delivery ended up going. The new unit has some nice improvements, although the bail switch feels unchanged — small quirk, just be gentle when you shut it off (don’t let the bail snap back). Overall I’m pleasantly surprised by the service and the quick delivery; turned a frustrating start into a solid result.

ordered on the weekend, showed up Tuesday morning, right on time. But then the fiddly bit — trying to fit the lower handle — took ages because the captive nut just wouldn't line up with the hole on the body. After a couple hours I gave up and emailed for an exchange within a few hours of delivery. They arranged a pickup through Karen, which was good, that part worked. Then radio silence until I chased them up and got an impersonal note saying a refund was being processed. Fine, refund hit my account in a few days, so no drama there, I’m glad about that. Still, annoying that I wasn’t offered a replacement, and now the sale is gone so buying the same unit again would cost a lot more. I like some of their other tools, so I’m a bit disappointed — mixed feelings, really.