Woolrich - Reviews and experiences

Should've checked out the reviews before ordering online. Sent back my item more than two weeks ago and now it's stuck in customs for over 10 days with no end in sight. Super frustrating and disappointing that there's been no communication about my refund.

I bought a jacket from this store and had to return it. They told me they'd refund my money by email, but it's been weeks and I haven't seen the refund on my credit card yet. I guess I'll have to get my credit card company involved to sort things out. It's disappointing because this store used to be good.

I bought a jacket from your store not too long ago and had a bad time trying to return it. Even though you say returns are free, it was a huge hassle for me because the return address was in Italy. This meant I had to pay extra and deal with annoying customs stuff to send it back. Now my items are stuck somewhere in transit because EU customs can't get a hold of the company. I'm worried I won't make the return deadline and it looks like the company might not even give me a refund.