Vilebrequin - Reviews and experiences

I just bought a cute shopper bag with turtles on it from a store in Marbella. When I asked about the price, they said it was €210. I was really excited at first, but then I decided to take off the turtle things and just get the bag. But the salesperson was kind of rude and snobby, which was a bummer. I didn't have enough time to ask for a refund and get my money back on my card before leaving.

I bought these swim trunks from that store, and man, they were really cool and comfy. But when I needed some help, they were just like, nah, not gonna help you. That was so lame! I do like their stuff, but they really need to step up their service game.

I bought an expensive swimsuit from this store and was really let down by the customer service. Even though I spent a lot of money, I was surprised to learn that they no longer give a little travel bag with their products. When I asked about getting one, they said I didn't reach the $500 spending limit, so I couldn't get the bag. Their lack of understanding and refusal to help with a simple request made me feel unappreciated as a customer. I won't be shopping there again because of their bad customer service.

After having a few special edition pairs of swimwear from this brand for many years, I needed to get the elastic bands fixed. So, I contacted customer service for some help. But, they said they couldn't check if the items were real from pictures and wanted proof of purchase. It was really annoying cause who keeps receipts for stuff bought 10 years ago? In my experience, no other brand has ever asked for that kind of proof for repairs or to check if something is real. Their customer service not being understanding or flexible was really disappointing. It made me feel like they didn't value me as a long-time customer. It's too bad that a brand that's so well-known would mess up in that way.

I went to that store in Bicester recently, and let me tell you, the service there was just awful. Most of the employees at the shopping village were nice and helpful, but the person at that store had such a bad attitude. It seemed like she didn't even want to be working there, and it felt like we were just annoying her by being customers. Because of that, my family and I decided to go shop somewhere else. The service we got there was really terrible, and it's too bad that it ruined our whole shopping trip.

I just bought a designer suit for $300 from this store, but it had some small stains on the waistband when it arrived. I contacted customer service to ask for a replacement, but they said no. I was really let down by how unhelpful and unsympathetic the customer service was. I just want to warn other shoppers to be careful of this problem before they buy anything.