viagogo - Reviews and experiences

Late Saturday I was juggling bags and thought, oh right — list the spare ticket. I set it up a few weeks early and at first the listing just sat there, inactive; not great, and yeah I was annoyed. First impression was clunky, like a small glitch. I reached out to support and after a couple of back-and-forths someone actually took ownership. That’s the moment I knew they’d sort it — the rep followed up, escalated, and called me like they said they would. The ticket went live and sold before the event, so I wasn’t left holding anything. It wasn’t flawless, but the quick turnaround and the human touch made me genuinely happy. Really appreciated the clear updates and someone who actually followed through, so thanks for that.