UNTUCKit - Reviews and experiences

I recently bought a shirt from this company, but I messed up and got the wrong size. When I realized my mistake, I emailed customer service right away to ask how I could return it. At first, they said it wouldn't be a problem. But when I got the shirt and asked again about returning it, they said I had to take it back to the store it came from, which was hundreds of miles away. Even though their website said returns could be done by post, they told me no. We exchanged a bunch of emails, but they just ignored my concerns, leaving me feeling frustrated and tricked. The shirt was not great quality for the expensive price of £60, so the whole experience was pretty disappointing. I'm now talking to the ombudsman about the shady way this company does business.

I recently bought two shirts - one medium and one large. The size chart convinced me that they would fit me and my son-in-law. But when the shirts arrived, they were too small. My son-in-law wanted my shirt's design, so we tried to exchange the medium for a bigger size. At the store, they told me I had to pay $21 extra because I bought it during a sale. I felt this was unfair and it left me disappointed. So, I won't be shopping there again.

If you're thinking you're getting a free return, think twice, eh! Yeah, the clothes might show up quick and the return process might seem easy, but don't get tricked by their promise of free returns. Those supposed 'free returns' end up costing you thanks to a sneaky 'tax' fee they take out for the return postage. Total scam, bud.

I bought a couple of shirts from that store, and man, I was really let down. I thought I was being smart by ordering a size up, but those shirts were massive when they arrived. The quality wasn't worth the hefty price tag, and I felt ripped off. I sent the shirts back with the DHL prepaid envelope, but it took forever – three whole weeks – for my refund to show up. Dealing with customer service was a nightmare, and I had to mention the consumer ombudsman just to get things moving.

So I ordered some clothes online and when they arrived, they didn't fit properly. I sent them back to get my money back. It took a really long time for the clothes to get back to them, but they finally confirmed they received them. However, it's been four months now and I still haven't gotten my refund! It's really frustrating!