UntilGone - Reviews and experiences

I was kind of hesitant at first — stuff shows up late or damaged from other places so I braced for drama. Delivery was actually pretty quick, although the two chairs came a day apart which bugged me a little. I messaged customer service and Vanessa replied right away, even double‑checked that the second one showed up. Assembly was easy (my boyfriend put his together in no time, and he's over 200 lb). Umbrellas come with them and are simple to fit — we're sun people, so that's handy. First time buying from Until Gone; now I'm mostly sold.

I opened the parcel and out popped a knitted Christmas stocking instead of the backpack — my kid thought it was hilarious. I messaged support and got a terse "warranty expired" answer, which felt like dodging responsibility. I kept at them, mentioned other bad experiences I've had elsewhere, and after a push a manager re-shipped the correct bag and tossed in a small discount. Delivery was slow and the first reply was weak, but service eventually fixed it. Not spotless, but satisfied.

I bought three Microsoft Office Professional Plus licences and had to swap out my PC after the old one died. One copy was already on the first machine and worked fine, the second was fine too, but the third key refused to cooperate. First impression when I tried it on the new PC: “invalid key” — like, immediately. I contacted support and they kept sending replacement keys, I tried two more, still invalid. It dragged on across time zones and emails, which got tiring, I won’t lie. The silver lining: after pushing a bit they did issue a refund for that third licence. I’m actually glad it ended without a fight — not perfect, but the usable licences did what they should and the refund saved it. Would I recommend with a caveat? Yes — just be prepared to follow up if something goes sideways.