Ultimate Ears - Reviews and experiences

I had a terrible experience with the customer service at this company. It took nearly a month to hear back about my problem with the hyberboom speaker. We went back and forth for weeks just to arrange a replacement, and it was really annoying and took up a lot of time. I tried reaching out to the parent company, but they weren't helpful either. Right now, my issue still hasn't been fixed.

I tried to get some help with my UE Boom, but when I called the number on the app, I ended up talking to someone who wasn't very helpful and seemed like they were from who knows where. They told me they don't offer phone support for UE products and that I would have to wait for an email. Such a disappointment!

I bought these earbuds, eh, but they stopped working after only a week. I tried to get in touch with customer service to get a replacement, but they completely ignored me. Can you believe that? It's so frustrating when companies don't stand by their warranty, eh. I'm going to make sure everyone knows about how bad my experience was. Don't even bother buying from them, it's just not worth the trouble, eh.

Absolute worst customer service I've ever dealt with! I got Ultimate Ears as a gift, only used it once for marathons and now the charging case is busted. Emailed UE support multiple times and heard nothing back. Called customer support and they said they'd rush my request for a new charger or refund, but still haven't gotten anything. Such a lack of professionalism!

I just got my fourth pair of ear products, eh, and I gotta say, they knocked it outta the park once again. The Bluetooth sound ear is great for when I'm out on my motorbike or traveling, giving me crystal-clear sound. The Sound ear pro is perfect for connecting to my motorbike comms system or listening to music with amazing depth. And when I'm at work around planes and vehicles, those Squidgys with the filtered option make it easy to communicate without any annoying background noise. The fitting team in Sidcup was awesome, eh, that's why I keep going back for more.

I bought these earbuds thinking they'd be solid 'cause of all the good reviews, but man, was I mistaken. They felt nice in my ears and the sound was great, but not long after I got them, they started acting up - wouldn't charge properly and had trouble connecting. And then, just my luck, they decided to die completely right after the warranty ran out. When I reached out to customer service, they were no help whatsoever.

I bought a speaker from this company recently and I was really let down by their customer support. The speaker was working fine at first, but when the battery started acting up, I reached out to customer service for help. They told me they don't sell replacement batteries and advised against changing it yourself because it might void the warranty. They also mentioned they don't have repair centers as part of their service. This lack of support left me feeling frustrated and unhappy with my purchase. I wouldn't suggest buying from this company unless you're okay with dealing with any problems on your own.

I bought a Bluetooth speaker from this company and it worked well at first, connecting easily and turning on and off without any issues. But after a few months, it suddenly stopped making any sound. I tried to fix it myself, but couldn't figure it out. It was frustrating, but I finally got a hold of Customer Support after a few failed attempts with the phone number not working. With the help of a UE Fits customer support rep, I was able to sort out the issue. Unfortunately, the speaker stopped working just 4 months after the warranty expired, which left me disappointed and unsatisfied with the whole experience. I expected better customer service and support for a supposed premium product. The fact that there was no help or offer for a new speaker has me wondering if I should buy from this company again in the future.

I gotta tell you, I had to get a new charger for my speaker and man, the customer service I got was just awful. Can you believe they're still selling the speakers but wouldn't even give me the time of day when I needed help? It's so annoying to spend good money on something just to be brushed off when it malfunctions. The speakers work great, but the lack of help when you need it is a big downside. I really wouldn't recommend buying their speakers because of the terrible support. It's super frustrating to feel like you're all alone and nobody's listening.

So, I got myself a really good pair of ear protection from this company recently, and I gotta say, I'm super impressed with the service I received. The folks there were really friendly and made the whole buying experience super easy. The ear protection itself is top-notch - really comfy and does a great job at blocking out sound for my air sport adventures. I'm really happy with my purchase and would totally recommend this company to anyone looking for some quality ear protection.