Toys R Us - Reviews and experiences

My time at the store wasn't great because the cashier was being rude. I bought some toys that were supposed to be on sale, but when they rang them up, it charged me full price. Instead of fixing the mistake nicely, the cashier was arguing with me about the prices, even though the toys were clearly marked as on sale. It was annoying and not cool that they didn't even know their own store's prices.

I was really impressed with how well the customer service team handled my online order. Even with the challenges of curbside pickup, the staff at this store were super organized and aware of COVID precautions. The Thunder Bay location is definitely a standout for how transactions should be done during these times. They were fast, really professional, and made everything so easy. I even decided to order more stuff from them instead of going to Walmart or other stores.

Today, I headed to the huge toy store to find a particular toy, but it wasn't available. Thankfully, the awesome dudes at the customer service desk, Andrew and Juliano, went above and beyond to assist me in my search. They were so helpful and nice, and I truly value all their effort. They totally improved my visit to the toy store, and I'm so thankful for all their assistance!

I went to pick up a poop trinket doll for my nieces and I gotta say, the service I got from this worker named Taylor at the store in Hamilton, Ontario was top-notch. Taylor really went out of her way to help me find the doll, and she even found two of them in stock, even though the computer said they were all gone. She was super friendly and happy to help, which made my shopping trip smooth and enjoyable. I really appreciate her amazing service, and I know my nieces are gonna be so excited about their new dolls.

I bought a toy car from this store not long ago and had a big problem trying to get a hold of customer service. I tried a bunch of times to ask for help but never got a response. The lack of customer support really annoyed me and made me feel let down by the whole shopping experience. It's super important for a store to have good customer support that actually helps when there are problems.

So, I went to the store to grab my action figure, eh? And you know what? They lost it! I was pretty disappointed, and now I can't even get my money back. The store didn't even have a phone number I could call for assistance, and the customer service was completely clueless. It was a real letdown, buddy.