Toms - Reviews and experiences

I just bought these Darcy flats back in October and I've been a fan of their shoes for years. But I noticed that there were some splits and the heel was starting to break on them. So, I decided to try and make a warranty claim. At first, they told me that it was past the warranty period. But then I replied back and I got a message from another person named Sheryl. She said sorry for the mix-up and offered to give me either a replacement or a credit on my account. I went with the replacement and they processed my order really quickly. I got an email confirmation not long after that. Overall, I thought the whole process was fast, simple, and super helpful.

I ordered some shoes online and I gotta say, the whole ordering process was a breeze. But when the shoes showed up, they were actually smaller than I thought they'd be. So I had to deal with the headache of sending them back, but luckily the return was quick and didn't cost me a cent. The customer service I got was top-notch - they were super helpful and quick to answer any questions I had. Even with the size mix-up, I still feel good about buying from them again down the line.

So, I got these new shoes because my aunt gave me a gift card for this store, and I was super pumped! But, I totally messed up and entered the wrong address when ordering them. I was freaking out, thinking I wouldn't get them, but I shot them an email right away and they fixed it really quickly! I even chatted with them online, and they were really nice! They sorted out my address and I got my shoes in no time. The service was awesome!

Just wanted to give a quick thanks to the customer service rep who really came through for me. I totally missed the return window for a Christmas gift mix-up, but they were super understanding and helpful. The stuff they sell is seriously top-notch - my purchase has held up through a full year of daily use, with just a few chew marks from my dog!

I just bought a new pair of boots from this company, and they came in pretty beat up because of the bad packaging. The boots were damaged too, which was a bummer. But when I contacted customer service, they handled the situation really well and fixed everything fast and professionally. Gotta give them credit for being on the ball and making sure their customers are happy.

I recently got my boyfriend a pair of lace-up canvas shoes and he's really into them. He says they're super comfy and the design is spot on. He's pretty choosy when it comes to his kicks, so it's a big win. The shoes came from Germany in no time, but unfortunately, one of the shoelaces had a little issue when we got them. I decided to reach out to customer service using their online form, and I was pleasantly surprised by how fast they got back to me. They acknowledged the problem right away, took my concerns seriously, and presented me with a couple of options to fix it. All in all, I'm happy with how the shoes look and feel, and their customer service was on point.