Toms - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (20)
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Oversized Toms shoes returned for refund
Oversized Toms shoes returned for refund
Returns & RefundsI just bought a pair of Toms shoes, but they ended up being too big for me. I contacted customer service, returned them, and was promised a refund within 72 hours. However, it's been two weeks now and I still haven't heard anything back from the company. It's frustrating that they're not owning up to their mistake and giving me the service I deserve.
Two shoe pairs purchase
Two shoe pairs purchase
Returns & RefundsMy recent experience buying two pairs of shoes from the store was kind of a rollercoaster. One pair showed up fine and I was happy with it, but the other pair was totally not what I picked out. I let the customer service team know, and they quickly sent me a label to return the wrong pair. But instead of just swapping them out, they only gave me a refund for the mix-up. Dealing with all of this has been super annoying and frustrating, to the point where I'm not sure if I want to buy from them again.
Too short return window
Too short return window
Returns & RefundsI love buying stuff from here, but why is the return policy so short, seriously? Got a pair of shoes for Christmas that didn't fit, tried to return them right away, but missed the deadline according to their rules. Come on, give me a break! Ended up with a credit note instead of a refund, super annoying. They really need to fix this ASAP!
Overpriced boots
Overpriced boots
Returns & RefundsI was really disappointed with the boots I got from this company. My husband bought them for me as a Christmas present, but they were too small and uncomfortable when I tried them on. When we reached out to customer service to exchange them for a bigger size, they said we missed the 30-day return window and couldn't help us. I think that's pretty bad customer service, especially around the holidays when you can't try on gifts before giving them. I feel like I wasted my time and money on these expensive boots that didn't fit properly. I won't be shopping with this company again, and I don't recommend them to anyone.
Two left shoes
Two left shoes
Returns & RefundsI ordered two shoes but got two left ones, and they were different sizes! So I got in touch with customer service and they gave me a refund. Seems like they need to be more careful with their orders.
About Toms
Toms is a company specializing in footwear, eyewear, and apparel. It was founded in 2006 by Blake Mycoskie, inspired by his travels in Argentina where he saw extreme poverty and children without shoes. The company gained fame for its "One for One" business model, promising to donate a pair of shoes to a child in need for every pair of shoes sold. This model has since expanded to include eyewear sales contributing to saving or restoring the eyesight of individuals in developing countries, and coffee sales supporting clean water initiatives. Toms' approach to business has been influential in the rise of social entrepreneurship, using commerce as a means to address social issues and improve lives. The company's mission is centered on building a better tomorrow through grassroots efforts, transparency, and sustainable business practices.
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Categories Toms
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Last update: November 29, 2024
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