Threadbare - Reviews and experiences

I bought some stuff not long ago, but it didn't fit right when I tried it on. I know I gotta fork out for the shipping to send it back, but I was kinda bummed that I didn't get all my money back. And when I tried to get some help, nobody got back to me, which really ticked me off.

So I bought this little jacket online for $35.99. But, when it showed up, it was all wrinkled and not even what I was looking for. So, I sent it back in the mail and then waited and waited for my money back. After a whole month passed and I still didn't see my refund, I had to bug them two times just to get that $29.01 back. Basically, that means I spent $6.98 for absolutely nothing. Not cool, dude. Just a heads up if you're thinking about buying from there.

I was pretty bummed about my last purchase from that store. The receipt said that the size I got might not be the size I asked for, and that worried me. I ordered an XL shirt but got an L instead, and it didn't fit me properly. I tried to return it, but the whole process seemed like too much of a hassle, so I just gave up.

I bought some clothes from this company, but I wasn't happy with how they fit and looked. When I tried to return them, I found out they only accept returns if there's something wrong with the product. I wish I knew about this strict return policy earlier. It's crucial for customers to know all the company's rules before buying something. I recommend others to be careful when ordering from this company.

Hey, has anyone else had issues with missing returns? I bought this raincoat online and it looked awesome, but when it arrived, it was way too big. Like, seriously not the right size at all. So I wanted to send it back, but guess what? I misplaced the receipt (yeah, my bad). When I reached out to customer service for a refund, they said they hadn't even received my return yet. But, when I sent a package back to another company, I got an email right away confirming they got it. Dealing with Threadbare's return process is getting frustrating.

So, I messed up and bought something online that didn't fit me at all. Now, I had to deal with returning it and boy, what a pain that was. The item was £23.99 but the return cost me a total of £7 – £2.99 for shipping back and £4 for taxes. It was ridiculous and honestly, it made me feel like I just wasted both my time and money. Next time, I'll definitely be more careful before buying from them online.

This company is such a scam! I asked for a refund for something I never got over a month ago, and I still haven't seen my money. I've tried contacting customer service several times, but they never respond. I suggest everyone stay away from this company.

I recently bought a bunch of stuff from this store and while the stuff itself was great, I was really disappointed with the return policy. When I tried to return some items, I realized that the return label was too big for the automatic label they gave me. So I had to send each item separately, costing me extra for envelopes and postage. Even after I told the customer service rep about the issue, they said they couldn't help me. It was a frustrating experience and I wasn't happy with the customer service, especially given how much I paid for the products. I expected a better return process considering how good the products are from the store.

I was so pumped to find some super cute dresses on this website and was just about to buy them when I decided to check out their return policy. Let me tell you, it was a shocker! They want returns back within 14 days, and not only do you have to cover the return shipping, but they also slap on a $2.99 fee for processing the refund. That's just crazy! I've never seen a company pull this kind of stuff before, and it really rubbed me the wrong way. After reading the awful Trustpilot reviews from customers who had bad experiences with this company, there's no chance I'm giving them my business. It's too bad because I really liked those dresses, but their customer service is just not up to par. Do yourself a favor and steer clear of this company.

I had a frustrating experience with returning an item at Threadbare. They made me create an account just to print a returns label, but it wasn't clear how to do that. And then I found out there was a £2.99 fee for returns, which really put me off. So, I decided to just keep the item to avoid all the hassle.

I can't believe this company had the audacity to charge for delivery and processing fees for returns. It's crazy that I had to spend almost $20 just to exchange an item. It's frustrating that they haven't come up with a better exchange system that doesn't require customers to fork out more money. I definitely won't be shopping here again.

I bought a pair of black jeans from you back in late November, hoping to get them before Christmas. Unfortunately, when they came, they didn't fit quite right. I wanted to return or exchange them, but was surprised to see that your return policy only covered purchases made between December 4th and 24th. I thought this was a bit too strict and not very friendly to customers. Now I'm stuck with these jeans that I can't even exchange, which feels like a waste of both my money and time. It doesn't seem right to make customers keep items that don't fit when you could easily restock and sell to someone else who it fits better.