Thought Clothing - Reviews and experiences

I bought a suit from this company, and unfortunately, it didn't fit well. I decided to return it within the 30-day return period. When I got the suit back, the return form had 'Old Order' written on it and the return window was highlighted in yellow. I wasn't given an explanation for this. Upon looking into it, I found out the company went into administration last year but was still taking orders. This makes me worried about getting my £110 refund. I contacted the company by email, but I'm not very optimistic about getting a good solution.

I've been dealing with a terrible situation with this company since they went into administration. I sent back some items that didn't fit and now I'm stuck trying to get my money back. The items I kept were good quality, but the return process has been a nightmare. The package was lost for weeks, and at first, they only offered me an e-gift card because of the administration. After some arguing, they agreed to refund my money, but surprise, surprise, it still hasn't shown up. They keep sending me gift cards instead of actually giving me my money back. It's so frustrating and feels like a total scam. And to make matters worse, they won't even give me a phone number to talk to someone about it. My poor £71.90 seems to have disappeared into thin air.

So, I bought something from this company not long ago and I gotta say, the quality was super low. I wasn't happy with it at all. I reached out to their customer service team like they told me to, asking for a refund. But after waiting for weeks and bugging them for updates, they finally told me that the company went under and no refunds would be given. The way they handled everything was just not cool - no communication, no transparency. Totally not okay.

I've been shopping at this store forever and usually never return things, but I actually had to recently and they refunded all my money. It's a bit disappointing though that they make you pay for returns now. I sent my stuff back with the postman for around $3 and it arrived fine. I love that their products are eco-friendly and their yoga pants are really comfortable, but I'm not a fan of the new nylon material they're using. I had no clue they were having financial troubles when I made my purchase.

So, I ordered some things online and they didn't fit, so I had to send them back to get my money back. But then, it took forever for them to even acknowledge that they received it. I had to bug them on social media just to get a response! They finally said they were processing the refund, but it didn't show up. After messaging them again, I finally got my money back. They blamed it on some 'system glitch', but seriously, just give me my money back on time! I do like their clothes, good quality and all, but next time I'll just shop at John Lewis for a better delivery and refund process.