The F1 Store - Reviews and experiences

I was really bummed with my recent shopping experience at this store. Each time I placed an order, it got delayed, causing me a lot of frustration and inconvenience. I ended up getting the wrong sizes for a couple of items and had to go through the hassle of returning 2 out of the 3 things I bought. Their return process was a nightmare, and my shipment just sat in the warehouse for over 20 days before they did anything about it. I had to contact customer service multiple times through chat to even get a response. On top of all that, they wouldn't cover the full cost of the return delivery, even though I followed all their rules on the portal. All in all, I wouldn't recommend this store to anyone looking for an easy shopping experience.

The stuff I bought from the store came real quick and was top-notch. But had to swap out both women's and men's sizes 'cause they didn't fit like regular Canadian sizes. Sadly, the website didn't have an exchange option, so ended up sending them back and buying new ones in different sizes. This whole thing made me lose the discount I originally got and had to pay extra for shipping the returns.

I recently picked up a polo shirt for my son from this store and let me tell you, the quality is top-notch! The whole ordering process was super smooth and easy. One thing to keep in mind though is that I'd suggest going for a larger size than usual as the size chart might be a bit off. My son actually had to exchange his first order because the shirts were too small, but luckily the return process was a breeze and he got his credit back in no time. I ended up ordering a bigger size for him, which arrived quickly even with the Christmas rush. The shirt was amazing quality and my son was really happy with the fit and how comfy it was. Overall, I was really impressed with the merchandise and how easy the return process was, but it wouldn't hurt to fine-tune the sizing accuracy.

So, I had this situation where I had to return something I bought because it didn't fit right. The thing itself was pretty good, but man, the whole return process didn't go as well as I thought. The shipping fees for the return were actually more than what I paid for the initial delivery, which was a bummer.

This is the worst store ever.
I purchased the products on June 6th 2022, the store never told me that the product was on back order, I waited a month and only 1 arrived. When It finally came, they charged me extra $ 26 dollars and I've paid to ship on the original purchase.
I've complained and the store told me to submit a request for a refund.
5 days passed and I don't hear anything back. I've followed up and they said they never got my email. I've tried to re-sent they said to come back in 24h and keep on doing this until one day they get the email. They haven't offered any solution or even an alternative way. This is absolutely lack of customer care and very frustrating

I ordered my product mistakenly. I intended to order an adult Mclaren hat. Realizing this I immediately sought to cancel my order but the issue was they never sent me any confirmation emails. Due to this I could not cancel the order as I did not have my order ID. I reached out to try to get my order ID through all my emails, to which the response was that they could not help me unless I contacted them from the email which was associated order. After receiving the product I reached out with the same emails in an attempt to make a return, and the email they prior said was not the email I used for the order was accepted!!! Then beginning to attempt a return, the return shipping was more expensive than the order itself!!! They would not waive the fee or refund me the shipping in any way despite it being their fault I could not cancel the order in the first place.

Utterly incompetent customer service, do not contact.

Not to mention the shipping is slow and the pricing is expensive.