Temple Spa - Reviews and experiences

feeling brushed off, wondering if I'd been taken advantage of. A manager, Rachel, finally contacted me and promised a proper parcel and an apology. I admit I was sceptical, but then the day the courier rang — that was the moment I knew things might turn out okay. The real jar was in the box, well packaged, plus a handwritten note and a small extra sample. It wasn't a dramatic fix, but it mattered. I felt relieved, honestly grateful that someone at HQ listened and did right by me. I'm still annoyed that a rep muddled things and that the first “sorry” was an underwhelming token, but the follow through from head office calmed me down. So, mixed feelings: I trust the product — it's helped my dry eyes — but I'm wary about ordering through reps now. If you're loyal like me, push for tracking and keep copies of payments. Overall glad it ended better than I expected, but it shouldn't have taken that long.

I had a problem with something in my order and reached out to customer service on a Friday morning. I was happy to hear from Sophie later that day, saying a replacement would come on Monday. I thought it was great how fast and efficient they were in fixing my issue. The replacement arrived on time and in good shape. I was really impressed with the customer service I got and I'm thankful for Sophie's quick help.