Taylor Stitch - Reviews and experiences

I was actually surprised — the order process was smooth and the jacket and flannel feel solid — but the delivery was a bit hit-and-miss and customer service left me flat. One parcel showed up later than the tracking suggested, and another arrived with the seam on a tee already coming loose. I reached out about the “repair or replace” promise and got bounced around; every time they said the item didn’t qualify. I get that not every defect is covered, but the runaround felt unnecessary. Compared to other companies I’ve dealt with, where a replacement arrives without fuss, this felt slow and defensive. I still like the materials and would buy again, but I’ll think twice and probably take photos and push harder next time. A bit of honesty and faster replies would go a long way — I felt a little let down.

I recently bought some new clothes and the customer service was fantastic! There were some problems with shipping to Canada, but the team fixed everything super quickly, in just a few hours. I've always loved the quality and style of the clothes from this company. This was my first time reaching out for help, and let me tell you, the service was way better than I expected. The team was quick, polite, and really on top of things when it came to sorting out my order issue.

These clothes are amazing! They make me look so confident. I had to exchange something once, and customer service was super quick and friendly. Plus, they're made in the US, so you can trust they are high quality.