Swarovski Crystal - Reviews and experiences

I went to the store in Nottingham the other day and got some amazing customer service from Daisy and Hope. Last year I bought a tennis bracelet and it broke, which was a real bummer. But Daisy and Hope really went out of their way to help me out, getting it fixed for free. Their kindness and commitment to making sure I was happy really touched me. The whole process was super easy and I'm so thankful for their help.

I bought this really nice necklace from here not too long ago, but I gotta say, the customer service was seriously lacking. When I walked in, the staff were too busy chatting amongst themselves to even notice me. And when I finally got one of them to help me, I felt like they couldn't be bothered. I expect better service, especially when I'm spending my hard-earned money. This place was definitely a letdown compared to other places I've been to.

I went to the store with my folks to check out some shiny things, and I came across this super cute necklace that I totally adored. The lady working there let me try it on and mentioned that there was a free phone case if I purchased it. When I got home, I kinda hinted to my pops that my birthday was around the corner (even though it wasn't, but I really wanted that necklace). He called the store and they were super sweet, agreeing to hold it for us. Now I've got both the necklace and the phone case, and I absolutely adore them!

I had a really disappointing experience at the Swarovski store in the mall of Africa. The staff there were so unprofessional and condescending, especially when I was asking about their products. I couldn't believe it when they actually suggested I should go buy what I wanted from a different store. And to top it off, the supposed manager there was no help at all and didn't seem to know anything about what they were selling. It was just so shocking to see Swarovski's own employees talking down about the brand and its products. They didn't even know basic things like evaluation certificates and prices, which is just not okay. Overall, it was a really shocking and upsetting experience that made me feel like the staff there just didn't care about the brand or its values.

I gotta tell ya, my trip to the White City store was top-notch. Thomas, the guy working there, was super friendly, helpful, and quick to help me out with all my questions about the crystal items I was trying to find. I was actually pretty impressed with how great the service was and I ended up finding exactly what I was looking for.