Surf Stitch - Reviews and experiences

I ordered something online and they haven't sent it to me. They're not responding to my emails or messages on Facebook or Instagram. It's so annoying and dishonest 😞

Hey there, just wanted to give a heads up to anyone thinking of buying from this company. I placed an order over two weeks ago and still haven't heard a peep from them. They took my money quick, but now it's crickets. I've tried reaching out by phone and email, but no luck - feels pretty frustrating to be left hanging after coughing up my cash, you know?

I was so happy with how fast my order came, even though it was shipped from Australia! The Halloween discount code helped me save 31% on my purchase, plus a first-timer discount. Even though I read some bad reviews, I actually got everything I ordered. The support team was quick to help me out and answer my questions. I'll definitely be coming back to shop here again! Cheers!

I bought something online not too long ago and it was supposed to come in a few days, but it's been a whole week now and still no sign of it. I tried to get in touch with them through calls, emails, and customer service, but no luck, they haven't replied at all. This lack of communication and the delay in getting my stuff has really let me down with their service. I think I'll have to find another store for my next purchase because this whole thing has been so irritating and disappointing. I wouldn't recommend this company after what happened to me.

I gotta say, I've never seen such terrible customer service in all my years. Spent close to 500 bucks on an order for my son's birthday and it hasn't shown up yet. I've messaged them over 15 times and called a bunch, but no one's getting back to me. Can't believe it! My poor kid didn't have any gifts on his big day, and now I'm broke 'cause all my cash is stuck in that missing order. I used to be a regular customer, but now I feel let down for sure. Why's it so tough for them to just answer a simple question?

Customer service at this place is just awful. It took them forever to respond to my emails. They didn't even send me a tax invoice, which is pretty shady, right? And when I tried to return something, it said the delivery failed because they couldn't find my address. So annoying! I haven't shopped here in ages, and now I remember why.

I just bought a bikini and sunglasses from this online store, but I didn't have a great experience. The Australian Post said they delivered my package to the wrong address and were having trouble finding it. But the customer service person, Tamika, said it had been delivered to me and told me to just look around for it. That lack of communication and not taking the problem seriously was really frustrating. It made me feel like my concerns weren't being heard and that I wasn't important as a customer. I was expecting better service and more attention to detail from a high-quality online retailer like this.