Stanley - Reviews and experiences

So I had this whole thing happen with a purchase I made online that was a total letdown. I got 3 things from this company, one of which I got customized. But then I saw a better color for it on another site, so I reached out to the customer service team to cancel the customized thing. They sent me an email saying it was canceled, so I went ahead and bought it from the other site. But when I got back from my trip, all 3 items were there, and they hadn't given me a refund for the one I canceled. I showed them the emails proving I canceled it, but they wouldn't admit they messed up. It just bugs me that they won't own up to their mistake and follow their own rules, especially since they're supposed to be all about the customer. I'd tell people to be careful when shopping on that site, 'cause you might not get the help you need if something goes wrong.

I got three cups and they all broke. Every single one of them. The first one got replaced back in the summer of 2023, and now it's almost summer 2024 and I still haven't heard anything about getting the other two replaced. Like, seriously? I've tried contacting them five times since January and every time they just ignore me. Not cool, Stanley, not cool at all.

So, I like, ordered this thing online and when I got it, it was totally not what I wanted. But they, like, won't give me a refund or even reply to my emails. It's been over a month now since I sent it back and still nothing. If they can't handle all the refunds, then like, why are so many people returning stuff?

So, I ordered this set of quenchers from the store, but guess what showed up? A camping set! Nope, not what I wanted at all. I called up customer service right away, and they were quick to send me a return label. Sent those camping items back the next day and made sure they got them. But here we are, 5 weeks later, and still no refund or my quenchers. Tried calling them, but nada. Their emails? Generic and not helpful. Man, I'm really let down. Used to think highly of this company, but not anymore.

I gotta tell ya, I've been waiting way too long for my refund from a recent purchase I made. They said it would take up to 10 business days to process, but it's been over a month now and still no refund in sight. My bank is even telling me to do a chargeback because of the crazy long delay. It's really disappointing to see such a big company dropping the ball like this. I really hope they sort this out soon so nobody else has to deal with this mess in the future.

I recently bought a set of cups online, and it was a real headache. I got an email confirming my order after paying, but then another email came saying it got canceled because of fraud suspicion. I was super frustrated because I had already paid and now I was stuck without the cups or a refund. And to top it off, the store didn't even bother to explain what happened. I definitely wouldn't recommend buying anything from them, seems like a sketchy site.

I made the mistake of buying something on a whim and right away wished I hadn't. I asked for a refund and they kept putting it off, first saying it would take 10 days, then changing it to 14 days out of nowhere. The fact that they weren't keeping me in the loop or being upfront about things really bugged me. I'll definitely be more careful about making snap decisions when it comes to buying things from now on.