Stanley - Reviews and experiences

I can't believe how bad the service has been from this company. I ordered something weeks ago and still haven't gotten it. Every time I ask about it, all I get is vague answers and promises that it's coming soon. The tracking number they gave me doesn't even work. When I called customer service, they said they sent out another package with the same useless tracking number. It's pretty obvious that this company doesn't care about getting orders to customers on time or giving us the right info.

I ordered this awesome water bottle online, but when it got here, it got stuck with the delivery folks because they forgot to put my house number on it! I've been trying to get it sorted for days now, but nobody's answering my emails. They don't even have a phone number to call! It's super frustrating when a big company messes up like this and then doesn't even try to help fix it. I should've checked out all those bad reviews before I made the purchase.

I ordered a water tumbler on November 30th and got charged on December 1st, but I still haven't gotten my order. I've tried calling several times, left complaints online, and haven't gotten a good response. This company really needs to work on their customer service, and if I don't get my money back soon, I'm definitely reporting them to the Better Business Bureau.

I figured I was being smart by getting customized tumblers as gifts for my pals. But let me tell you, dealing with this company has been a total nightmare. I put in my order back in early October, and they said it would be ready in no time. Well, fast-forward to three months later, and I still haven't gotten anything. I've tried contacting customer service a bunch of times, but I've just been met with crickets. Finally, at the end of November, they got back to me asking for changes to my artwork, only to ghost me again without giving me a clear shipping date. It's Christmas now, and I've got nothin' to show for my order. I'm definitely gonna ask for a refund and take my business elsewhere.

I got a leather wallet from this company, but it ended up going to the wrong address. I reached out to customer service for help, but they weren't much help fixing the problem. Now I'm in the middle of disputing the charge because I still haven't gotten my wallet. Really disappointed with how this company dropped the ball and didn't take responsibility.