Spode - Reviews and experiences

I’ve always had a soft spot for their blue Italian patterns, but I hesitated before ordering this time — prices weren’t tiny and I’ve had poor post-sale support from other brands. I bought a set of small teaspoons in November and didn’t unpack them until mid-January. One handle was cracked. After a quick message they sent a replacement without drama. So my doubts eased; it’s nice when a company actually fixes things without making you jump through hoops. Makes me stick around.

quick, tracked, and everything arrived without a scratch. I started using the plates the week after Christmas and the patterns are lovely, real care in the finish. Then, of course, I managed to smash one plate (classic holiday move) and that's where things fell apart. The website and support told me I couldn't buy a single replacement, only a full set or random extras, so I ended up awkwardly short for four. Customer service was polite but unhelpful. Still, the product itself is great and delivery really impressed me overall.