Spode - Reviews and experiences

the bowls themselves might be okay, but their handling of pre-Christmas orders was careless and disappointing. I ordered a dozen with the tree pattern mid-December because the site said orders placed by Dec 17 would get there before the holidays. By Dec 22 the status still showed "processing", so I called. An automated message repeated the deadline info (helpful, not) but gave no actual dispatch update — I wanted to know whether they'd shipped. I finally reached a rep who couldn't give a delivery date and said she'd look into it and call back. Five hours later no call, so I rang again and was told the office was closed for the holidays until Jan 5 and that customers had received no heads-up. No tracking, no email, nothing. That broken promise and the holiday blackout felt like they didn't value customers much. If you absolutely need holiday timing to be reliable, maybe avoid ordering over that busy window. A quick email or a site notice would've solved most of this — small ask, big difference. I hope they sort their communication out next year.