
Sleeper - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Reviews (20)
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Cardigan purchase
Cardigan purchase
ServiceSo, like, I ordered this really cute cardigan back in December or January. I was so pumped to get it, but by mid-January I still hadn't heard anything about it being shipped. I decided to shoot the team a message, and they got back to me after a few days. Turns out, the cardigan was on back order because of Covid, which is a bummer but totally understandable. They apologized and gave me the option of a refund or a store credit with an extra 15%. I decided to go with the store credit, and they sent me the code super fast. Overall, I'm pretty happy with how they handled the whole situation!
Gorgeous clothing, top-notch service
Gorgeous clothing, top-notch service
ServiceWow, these clothes are so amazing! Every time I wear them, I get a ton of compliments. And can we talk about their customer service - they really went out of their way to help me get my orders shipped from overseas hassle-free. And the fact that they don't mass produce is a major bonus for me.
Slip dress purchase
Slip dress purchase
ServiceMy shopping trip was amazing! The lady who assisted me was so friendly and helpful. She made sure I found the perfect slip dress for my big day. I'm so excited to wear it!
Sale items, wrong size
Sale items, wrong size
ServiceI had such a good experience with the customer service team when I accidentally ordered the wrong size for two items on sale. Even though sale items are usually final sale, the team managed to stop the shipment and get the right sizes sent out. I really appreciated how quickly they responded and how helpful they were, especially because I was worried about being stuck with items that didn't fit. Big thanks to Kateryna for all her help!
Pajama set too small, needed a bigger size
Pajama set too small, needed a bigger size
ServiceOh my gosh, the customer service was incredible! I ended up getting the wrong size PJs, but the representative really came through and helped me get the right size just in time for my event. Huge shoutout to Viktoria for being so amazing!
Weekend set pajamas for postpartum body
Weekend set pajamas for postpartum body
ServiceSo I just had a baby and I ordered some weekend set pajamas in my pre-baby size. But when they showed up, I realized that my body was still adjusting postpartum and I wasn't sure about the sizing. I decided to email customer service to ask if I could exchange for a bigger size. The rep, Tetiana, was super helpful and understanding. She got back to me quickly and gave me all the info I needed to decide. In the end, I stuck with the original size I ordered and I'm really happy with my purchase. The quality of the pajamas is top-notch and they're so comfy to wear, especially during this postpartum stage. I'll definitely be getting more stuff from this company in the future.
Online dress purchase
Online dress purchase
ServiceMy experience with Sleeper was amazing! I ordered a dress online, but my size was sold out. Luckily, Victoria from customer service was super helpful. She quickly helped me exchange my dress for a different color so I could still get the one I wanted. I really appreciate her prompt and efficient help. Victoria and the management team did a great job handling my issue. Thank you for listening to me and fixing the problem!
Dress purchase from an online retailer
Dress purchase from an online retailer
ServiceSo, like, I had this problem with a dress I ordered online, eh? The customer service from the retailer totally left me feeling frustrated and annoyed, you know? But then, Sleeper came through and hooked me up with amazing customer service. Anastassia was super helpful and really went the extra mile to help me out, eh? From now on, I'm only shopping directly from Sleeper because of this awesome experience, for sure.
About Sleeper
Sleeper is a fantasy sports platform that emphasizes social interaction among its users. Founded in 2014 by Nan Wang, Weixi Yen, and Ken Wang, the company originally started as a messaging app for sports fans before pivoting to focus on fantasy leagues, particularly for the NFL (National Football League). Its distinguishing features include a user-friendly interface, the integration of chat functions directly into each fantasy league, and a focus on enhancing the social aspect of fantasy sports. Sleeper has expanded its offerings over time to include fantasy leagues for the NBA (National Basketball Association) and eSports. The platform has gained popularity for its engaging user experience and for promoting a community-centric approach to fantasy sports.
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Last update: November 29, 2024
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