Sisley Paris - Reviews and experiences

Even though the high-end skincare products are top-notch, the customer service sucks. I spent a lot of money on these products, but my customer service experience was terrible. I reached out for help twice and didn't get a response, which is not cool for a brand like this. Now, I'm looking into other skincare companies that treat their customers better.

I've been a faithful customer of this company for over 15 years and I've always been happy with the products and service I've received. However, lately, there's been a concerning trend where my orders get accepted, money is taken, but then I get notifications later saying the items are out of stock with no replacements coming. This has happened a few times, even though the items are listed on their website at full price. I've had to bug their customer service team for weeks, only to be told that the items are no longer available. It's been a frustrating and disappointing experience, and I don't know what's changed within the company to cause this drop in service.

Watch out for Ana from Sisley in Lisbon! When I went to Sephora at Cascais Shopping in March 2024, she totally led me in the wrong direction. The foundation she suggested made my skin dry, emphasized my wrinkles, and didn't match my skin tone. I ended up wasting 90 euros on a product that wasn't right for me, all because of her bad advice. Definitely my worst purchase ever – avoid Ana at Sisley in Lisbon!

I recently bought some eye cream on Black Friday because they offered a gift with purchase. But when my order came, there was no gift in sight! To make things worse, the price of the eye cream dropped by half on Cyber Monday. I was so annoyed by these mix-ups. I tried calling and emailing customer service many times, but they never got back to me. Their lack of response and not keeping their word has really turned me off. I won't be buying from them again, that's for sure.

I put in an order and was super excited for it to arrive, but it never showed up. I was pretty bummed out at first, until I contacted customer service and got in touch with a rep who totally saved the day. Sophie was amazing, she not only promised me a refund but also sent me some extras to make up for the mix-up. Her commitment and top-notch service really made a difference, and I'm so grateful for all her help. Sophie, if you're seeing this, you're a superstar!

This place is amazing, they've got the best stuff here! The staff are so friendly and always help me discover new things to check out. I love that they let me try out samples before making a purchase. I've come here a lot, and it's always awesome!

I recently bought some fancy products and I was really let down by the whole thing. The customer service was not great, the leadership was kind of weak, and it was obvious that they cared more about making money than actually looking after their customers. And to top it all off, the technology they used was old-fashioned, which made everything feel like a headache. It was clear they were lacking in creativity, since they were just copying what their competitors were doing instead of coming up with their own ideas. It was just disappointing to see how unoriginal and dishonest they were in the beauty industry.

I recently got a facial skincare treatment and honestly, the service was amazing. Amal did such a great job, my skin felt super smooth and refreshed afterward. I definitely recommend her for her expertise, professionalism, and always being on time.

I just want to give a shout out to Manager Maison for all the amazing help in getting that advent calendar to my wife as a special surprise for her name day. The quality of their products and the professionalism they showed really live up to their reputation for luxury and responsibility. Thanks to the top-notch service I got, I'm definitely a loyal customer now. Cheers!