Simplehuman - Reviews and experiences

The customer service at this company is just terrible. I called to ask about my order because the tracking info said it was delivered two weeks ago. The person I talked to didn't even check my current order, they looked at one from 4 months ago. They basically told me to search my own house for the missing package, which is so stupid and not helpful at all. In the end, the customer service sucks and they don't listen properly.

I had to get my sensor mirror fixed after 4 years of having it. I was happy to know that the company sticks to their 5-year warranty and prefers fixing their products instead of replacing them. The fixing process was easy, and I liked that they kept me updated with frequent emails. All in all, it was a great experience with top-notch customer service.

I've had this sensor mirror for 7 years already, and lately, it's been acting up. So, I reached out to the company to see about getting it fixed. But guess what? They told me they don't do repairs and only offered me a lousy 10% off my next purchase. I even mentioned their whole sustainability thing on their website, but they didn't seem to care at all. Plus, the app that goes with the mirror is super glitchy on Android and has a bunch of terrible reviews. With how much I paid for this mirror (£200), I gotta say, I'm really let down by the whole situation.

I bought some smart mirrors with sensors from this company, and I have to say, they were a huge letdown. They keep breaking down after a short while, and they can't even work without the charger. And even when they have power, they still don't always function correctly. The sensors don't respond well to touch, and the light stays on way longer than needed. On top of all that, when I tried to get help with these problems, I couldn't even reach a real person. The phone numbers on their website just hang up on you, which is super frustrating and time-wasting. It feels like the company has completely ditched the "human" part of their name, and customers like me are feeling ignored and abandoned. This whole push for AI over human contact needs a serious rethink, because it's not doing any favors for us customers. Honestly, Simple Human is really dropping the ball when it comes to quality products and customer service. My trash cans are already starting to rust, and the soap dispensers I got aren't cutting it. It's obvious that this company is going downhill fast, and if they don't make some big changes soon, people will stop buying their expensive, low-quality stuff.

Hey, have you noticed how people keep getting lured into that warranty scam? I mean, those fancy trash cans may look good at first, but trust me, they're not worth it. They fall apart quicker than a house of cards in a storm. And don't even get me started on the warranty process - it's like trying to find your way through a maze blindfolded with your hands tied behind your back. And just when you think you might get some help, poof, they vanish like a magician's rabbit. Do yourself a favor and get a reliable trash can from somewhere else. You'll thank me later, I promise.

Do not bother wasting your money on Simplehuman products. They do not keep their promises and their customer service is basically non-existent. I got a dish rack and a trash can from them, thinking I was getting top-notch products, but I was very let down. They said they had fast shipping, but my order took weeks to get to me, and they would not give me my money back. Not only that, but they tack on extra charges without explaining why. When I tried to reach out to customer service, I was stuck talking to unhelpful representatives who did not seem to know anything about the company's policies. This company is just trying to make money without caring about keeping their customers happy. Stay away from them at all costs.

I gotta say, even though the products they sell are top-notch, the customer service at this store is seriously lacking. It feels like no real people are actually dealing with customer questions, 'cause it takes forever to even hear back. And when they do reply, they make you go through your info all over again. It's super frustrating and feels like they're not respecting us customers who just need help with what we've bought.