Shop Mango - Reviews and experiences

you don’t sell something, take the money, then hand it out to someone else. It breaks trust. I’ve had other retailers sort out shipping or at least offer a clear refund option without the awkward “too bad” vibe, so maybe my expectations were shaped by past good experiences. Now I’ve got a package that needs a signature and I’ll be in another country; logistics are a mess because of their timing and policies. There are some small positives — prices were fine and the website was easy to use — but the way they handled stock and communication was the problem. Won’t be ordering from them again; just not worth the stress before a trip.

the material and fit were decent, which made the mess even more frustrating — I wanted to keep it but needed a smaller size. In the end I'm left filing a formal complaint with consumer protection and warning others. If you care about returns, steer clear or be prepared to chase them for ages.

I first spotted this jacket on my friend’s Instagram and the photo sold me more than the description did. When it arrived I was pleasantly surprised by how nice the fabric felt — soft, not scratchy, and it just drapes in a way I like. Fit-wise it’s... odd. A bit roomier in the shoulders than I expected and the sleeves run long, so I had to roll them a couple times. I almost panicked because I was leaving for a trip and thought I’d missed the return window, but in the end I kept it. It layers really well and has become my go-to for chilly evenings. I did try the online chat about sizing while abroad — it was slow and a little clunky, no phone option — but nothing catastrophic. I told my sister to try it too and she liked the colour. Overall I’m happy with how it feels on and that it actually gets worn; could’ve been smoother, but no regrets, honestly glad I gave it a shot.

I was charged more than the ticket said at the till. I tried to sort it out properly, sent receipts, opened cases, messaged, emailed — the WhatsApp chat kept dropping me after like a minute, which is absurd when you need to explain things. It’s frustrating, and yeah, it made me second-guess buying from them again. On the plus side the jacket’s pockets are actually useful (small victory), and the colour survives a couple of washings. So emotionally I’m split: product delivered on quality and everyday use, customer support didn’t. If they fixed billing without the runaround, I’d be fine recommending the item; as it is, I’ll think twice next time.