Seraphine - Reviews and experiences

I just bought this really cute maternity dress for my niece from this store. The dress was amazing and my niece totally adored it. Although, there was a mix-up with the delivery and payment addresses being merged, so the address didn't exist. But the customer service team was super helpful and quickly refunded my shipping fee. It took a bit of back and forth with the postal service, but the dress finally showed up after a delay of 14 days.

I gotta say, ordering from this company was a great experience. At first, I was a bit worried about the shipping delay and thought the clothes wouldn't make it in time for my daughter's visit. But I decided to chat with their customer support for help. The person I talked to knew their stuff and was able to make sure my order arrived right on schedule with tracking. I'm grateful they listened to me and fixed the problem quickly. Plus, my daughter really likes the clothes I got her! Overall, I'm really happy with my purchase and the service from this company.

I had a problem with my order 'cause one of the things was missing. I emailed customer service about it, and Elana got back to me real quick and helped me out. They fixed everything super fast and I even got a new item just a few days later. I really appreciate the great customer service they provided!