RW&CO - Reviews and experiences

I bought this really awesome jacket, and then the next day it went on sale! So I sent an email to customer service, but they never even bothered to reply. I mean, seriously? I just want my money back! There are definitely better places to shop for clothes, I'm never shopping here again.

I had a super frustrating thing happen with my online order not too long ago. Basically, my package got lost somewhere between it being shipped and delivered. I had to wait forever to file a claim with the post office- like, 10 business days kind of forever. And even after that, I had to wait another 10 business days for a refund, which I still haven't seen. It's made me really hesitant about ordering stuff online now, especially from that store I used to love shopping at for guy stuff for my boyfriend.

I bought this super pricey coat online not too long ago, but when it arrived, it was missing this accessory that was totally supposed to be included based on the product description. So, I reached out to customer service to figure out what was going on. They told me to buy another coat to see if the accessory would be there this time. I went ahead and did what they said, but once again, the accessory was nowhere to be found. I sent the coat back over 3 weeks ago, but still haven't gotten my refund, even though they confirmed they got the package. Dealing with customer service has been a nightmare, with no one really giving me the help I need and their attitude kind of seems like they don't really care.