Rothy's - Reviews and experiences

Unfortunately, I recently had a really bad experience with this company. My order got lost by the shipping courier and even though I tried reaching out to customer support through email and their website multiple times, I didn't get any response. Finally, when I was able to speak to someone through their online chat, they told me they couldn't help me until the courier updated the tracking information, even though the courier already said my package was lost. This lack of communication and support has left me feeling frustrated and unhappy with the company. I was really looking forward to trying out their products as a first-time customer, but the terrible customer service has completely put me off from ever shopping with them again. Now, I'll have to deal with the hassle of filing a dispute with my credit card company just to get a refund.